Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a casino we should be looking at? This is where to send it. We read every message that comes through, whether it's from a player comparing welcome bonuses or someone querying a payout time we've listed.
How to reach us
The quickest way to get in touch is by email at [email protected]. Include as much detail as you can — the casino name, the page you were looking at, or a screenshot if it's a technical issue — and we'll get back to you as soon as we're able to.
What we can help with
Online Casinos covers highest-payout online casinos across every Canadian province, so the messages we get tend to fall into a few categories:
- Corrections or updates to a casino review, bonus offer, or payout figure
- Questions about how we assess and rank operators
- Suggestions for a Canadian-facing casino brand we haven't covered yet
- General feedback on the site's content or usability
- Business or partnership enquiries
What we can't help with
We're an independent review and comparison site — we don't hold player funds, process withdrawals, or manage individual casino accounts. If you're having a dispute over a bonus, a delayed payout, or account verification with a specific operator, that's a conversation for the casino's own support team, since only they can access your account details. If you're concerned about your gambling habits or want tools and support around safer play, our Responsible Gambling page is a better starting point.
Before you write in
A few things are worth checking first, since they answer most of the questions we receive:
- Reviews are based on published terms from each operator — if a bonus figure looks off, check the casino's own site first, as promotions do change
- Our ranking approach and what we weigh up is outlined on our main pages, alongside details of who we are on the About Us page
- Site-wide policies, including how we use information submitted through this page, are covered in our Terms and Conditions
Player feedback matters
If you've actually played at a casino we've reviewed — good experience or bad — that kind of first-hand feedback is genuinely useful to us. It helps keep our write-ups honest and current, particularly around things like withdrawal speed, customer support responsiveness, and whether a bonus was as straightforward to claim as advertised. We can't verify individual claims, but patterns across multiple reports do shape how we revisit and update our coverage.
Response times
We aim to acknowledge enquiries within a couple of business days. More detailed research requests, such as a correction that needs checking against a casino's current terms, may take a little longer while we confirm the details before making any changes.